www.go95north.com ----------------------------------www.go95north.com

One "Dissed" Customer Is ONE Too Many!

While Dave Carroll (Sons of Maxwell guitarist) was flying from Nova Scotia to Nebraska, he had his Taylor guitar ruined. When he approached United Airlines to pay for the damage, he was shunned by 3 different customer service agents. So Carroll struck back about the customer-service fiasco. The point: One lapse in customer service judgement can result in four million customers hearing about your bad customer service on YouTube.